Terms & Conditions


1. What’s in these terms?

These terms tell you the rules for using our website: birchcommunity.com (our site). Who we are and how to contact us birchcommunity.com is a site operated by Theobalds Park Op Co LTD T/A Birch (handle.silk.comet) (“We”). We are registered in England and Wales under company number 11725651 and have our registered office at 20 Balderton Street, London , W1K 6TL. To contact us, please email hello@birchcommunity.com.


2. By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.


3. There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy: https://www.birchcommunity/privacy-policy/ which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. It will also set out information about the cookies on our site.


4. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.


5. We may make changes to our site

We may update and change our site from time to time without notice to reflect changes to our services, our users’ needs, and our business priorities.


6. We may suspend or withdraw our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


7. Our site is directed to users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. We give no warranty, express or implied, that the information and content available through this site complies with the laws of any other country.


8. You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@birchcommunity.com

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Room type photography is for illustrative purposes only and may not accurately reflect the room chosen. You should check all details of your chosen arrangements with us by telephone or other approved means at the time of booking.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our gross negligence or the gross negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Booking Terms and Conditions below.


If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use our site; or
    • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.


If you are a consumer user:

  • You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.


We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page and other parts of our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact hello@birchcommunity.com


Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


If any exclusion or limitation contained in these terms is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion, limitation or the part in question shall be deemed severable and omitted from these terms for that purpose. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these terms.



Booking T’s & C’s



When we refer to “Birch” in these terms, we mean the following company: Theobalds Park Op Co Limited. Weare a company registered in England and Wales with registration number 11662604. Our registered office is at 20 Balderton Street, 4th Floor C/O Aprirose Ltd, London, England, W1K 6TL. Our VAT number is 310294834  

If you have any questions about your stay or our terms and conditions, email hello@birchcommunity.com. Our telephone number is 01992 633375

These Terms are applicable to all Contracts of any kind made by Birch Hospitality Limited (“Birch Hospitality”) and its Clients and apply to all reservations, bookings, and agreements for accommodation, dining and use of services at Birch (Handle.Silk.Comet) 

In these Terms:

  •       Booking Confirmation: means the confirmation e-mail a Client will receive when a Client’s offer is accepted by Birch
  •       Client: means the person for whom Birch has agreed to provide the Services in accordance with these Terms. If Birch Hospitality has agreed to provide services through the RFP Process, then those services shall be supplied on separate terms and the individual(s) to whom services are supplied under the RFP Process shall not be considered Clients for the purpose of these Terms;
  •       Contract: means the contract for the provision of the Services between Birch and Client;
  •       RFP Process: means the process through which non-standard events and/or group bookings are priced and booked;
  •       Services: means accommodation, dining (where applicable) and other services (as applicable), described by Birch on its website, in its brochure, or over the telephone which the Client books and Birch is to supply pursuant to the Contract;
  •       Terms: means these booking terms and conditions, as amended from time to time;
  •       Website: means Birch website at: birchcommunity.com (as may be amended from time to time)



Birch shall supply and the Client shall purchase the Services in accordance with the Contract, which shall be governed by these Terms to the exclusion of any and all other terms.

None of the information on the Website, in any of Birch’s brochures, or given by Birch staff over the telephone constitutes an offer from Birch. This information constitutes an invitation for Client(s) to make an offer to Birch and Birch may accept or decline any such offer for any reason.

A Contract shall only come into effect and shall only become binding on Birch when a Client’s offer is accepted in writing by Birch and a contract is signed by both parties.



The Client shall, at its own expense, supply Birch with all necessary data or other information relevant to the supply of Services, as reasonably requested by Birch, within sufficient time to enable Birch to provide the Services in accordance with the Contract. The Client shall ensure the accuracy of all such information.



The images of rooms on the Website and in Birch’s brochures are displayed for illustrative purposes only. Although Birch makes every effort to display rooms and facilities accurately, there may be minor discrepancies between these images and the Services supplied.



We want you to relax and enjoy your stay with us but here are a few boring bits on Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel:

We guarantee check in from 3.00pm and check out time is 11.00am. Feel free to arrive earlier and enjoy a stroll around the grounds or just relax in our Hub area or one of our bars.



Reservations, including those made on a corporate account, must be guaranteed by a credit card at the time of booking. Rooms will be held overnight from arrival.



Cancellation policies may vary depending on the rate or dates of your reservation. All other reservations can be modified/cancelled 48 hours before the time of booking. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly. No-shows, cancellations or changes made after this time will result in a charge for the stay to the card provided.



We’re all facing a pretty uncertain time. How long will it last? When will things be back to ‘normal’? We, like you, aren’t sure. However, we don’t want this uncertainty to get in the way of you planing some future respite. So here’s the deal… All reservations made from now until the end of this coronavirus uncertainty will be fully cancellable and refundable up to one week before your stay. And rest assured that when you are able to join us post-coronavirus, we’ll be rolling out the red carpet.



The booking rate payable by the Client shall be clearly set out as “Simply The Best” at the point a room booking selection is made. The booking rate will be confirmed in the Booking Confirmation.

The Client will generally have a choice of rates at the point a booking selection is made. However, the specific rates and pricing available in any particular case will depend on availability and demand at any given time.

Simply The Best – This is the advance purchase standard rate. For bookings made on Simply The Best rates, full payment will be taken at the time of booking. If you cancel within 48 hours of booking then you’ll be refunded. After those 48 hours there are no refunds in the event of a cancellation or no-show.

If Birch Hospitality accepts and processes a Client offer where a pricing error is obvious and unmistakeable and could reasonably have been recognised by a Client as mispricing, Birch Hospitality may end the Contract and refund any sums paid.

All charges are inclusive of Value Added Tax at the current prevailing rate. Indicative alternative currency rates used to estimate cost and balance of cost are based on current exchange rates and are subject to fluctuation.

Any additional charges due to Birch Hospitality from the Client for the Services shall be paid by the Client on presentation of an invoice prior to the Client Birch Hospitality. The Client is deemed to have authorised the settling of all outstanding charges which can be processed by Birch Hospitality using any credit or debit card details held on file. Payment via cheque is not accepted.



Simply the Best: any Contract made on this rate is not refundable in the event of Client cancellation or if the Client and/or their guest(s) fail to take up the Services on the day specified in the Contract, except for the circumstances set out in the Termination section below. The Client has no right to make changes to Contracts made on SimplytheBest rates. No Client-requested changes will be made unless agreed by Birch Hospitality in writing.

Number of rooms booked x price of each room on the first night of the booking

The Client may still have termination rights in the circumstances set out in the Termination section below.



Birch Hospitality may at any time make changes to the Services, without notice to the Client, which are necessary to comply with any applicable safety or other legal or regulatory requirements, for example, to address a security threat, extraordinary environmental conditions, unforeseen damage to premises or a national state of emergency, or which do not materially affect the nature or quality of the Services.

Birch Hospitality reserves its right to make changes to the Services in other circumstances, upon notice to Client, in exceptional situations which may include any of the following: unforeseen system failures, utility outages, health hazards and emergency renovations to premises. In the unlikely event that this happens, Client has the right to:

  •       Accept the changed arrangements as notified;
  •       Make alternative arrangements with Birch Hospitality; or
  •       Cancel the booking in accordance with paragraph (a) of the Termination section below.
  •       If a Client wishes to amend any booking details, changes should be advised to Birch Hospitality at least 24 hours before the Client’s scheduled arrival date. Birch Hospitality shall confirm with the Client in writing if such changes can be accommodated. Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions requested by the Client must be agreed by the Client and Birch Hospitality in writing. Whilst every effort is made to fulfil any particular requests, these requests do not form part of the Contract and Birch Hospitality does not guarantee that it will be able to meet any particular requests.

In the event that the Client’s details are incorrect on the Booking Confirmation, please advise the Birch Hospitality reservations team on email at: reservations@birchcommunity.com



Birch may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client becomes insolvent, goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.

Client may terminate the Contract for the following reasons:

  1. a) Birch has informed Client about a material change to the Services which the Client does not agree to;
  2. b) Birch has informed Client about a material error in the price or description of the Services and Client does not wish to proceed; or
  3. c) Client has a legal right to end the Contract because of something Birch has done wrong.

If the Client wishes to terminate the Contract for any such reasons it must inform Birch in wirting, in which case, the Contract will end immediately and Client is entitled to a full refund of charges paid in respect of the Services.



Check-in and check-out times shall be made available to the Client over the course of the booking process and check-in time shall be confirmed in writing in the Booking Confirmation.

The Client is responsible for the behaviour of his, her or its guests at Birch Hospitality and in particular for the orderly conduct of guests attending any function or staying in Birch Hospitality or otherwise making use of the

Services. The Client must ensure that no noise or nuisance is caused either for Birch Hospitality or its other guests and customers. The Client must comply with any reasonable request of Birch Hospitality and with any policies of Birch Hospitality as may apply to the Services from time to time.

The Client (and his/her guests) are prohibited from engaging in any illegal activity within Birch Hospitality premises and/or damaging Birch Hospitality property and/or bringing dangerous or hazardous materials or equipment onto Birch Hospitality premises.

Birch Hospitality may request Client photographic identification at the point of check-in, if requested the Client must provide valid identification to make use of the Services. Credit / debit card used at the time of the booking needs to be presented upon check-in. Please note that failure to do so will result in an alternative payment method being required. If requested by Birch Hospitality, Client must provide a form of payment at the point of check-in to cover any charges payable to Birch Hospitality for the Services.

All visitors to guest accommodation must register on arrival and provide photographic identification.



If any exclusion or limitation contained in these terms is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion, limitation or the part in question shall be deemed severable and omitted from these terms for that purpose. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these terms.

No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.



Bookings of 6 and above require card details to confirm your reservation. In the event that the booking is not honoured or is cancelled with less than 48 hours’ notice a cancellation fee of £18 per person will be charged to the card.