FAQs

When does Birch open?

Officially, in April.

Can anyone stay and visit Birch?

Short answer: yes.

Slightly longer one: just do one of five things…

  • Book a room for the night.
  • Book into The Zebra Riding Club for lunch or dinner.
  • Book a treatment or massage in the Parlour.
  • Host an event or party at Birch, or be a guest of one of those.
  • Become a member and you can come and go as you please.

Where can I book?

If you want to sleep with us, head here.

Bookings for The Zebra Riding Club will open in March. And bookings for treatments and massages in the Parlour will open in late March.

Can anyone eat in The Zebra Riding Club?

Yes. You don’t need to be staying the night with us, or a member, to eat in The ZRC. You do need to book ahead though. Bookings will open in March.

What’s a ‘weekender’?

When you sleep at ours for the weekend, Sunday night is on us so you have your room until Monday morning. That extra night means you can make the most of your weekend, settle into your Sunday, and enjoy everything we have on offer.

What’s your room cancellation policy?

You’ll pay for your stay when you book, but if you cancel within 48 hours of booking then you’ll be fully refunded. After those 48 hours there are no refunds.

What time is check in and check out?

We guarantee check in from 3pm. Check out is 11am. Feel free to arrive earlier or leave later… There’s plenty to do around the grounds, in The Hub, or in our two restaurants and three bars.

What can I do for exercise?

There are plenty of ways for you to work up a sweat at Birch… Run in our 55 acres of land or in the Gym. Swim in our 25-metre heated Lido (opening summer 2020). Spin, sculpt, and stretch in one of our 30+ weekly classes. Or head out for a foraging walk with farmer Tom.

If I’m staying with you, how can I book an event, class, or treatment?

Two weeks before your stay we’ll send you details so you can log in to the Members area of our website. Once you’re there you’ll be able to see what’s going on while you’re with us, and book any events or classes you want.

You can also walk up to one of our on-site butchers, bakers, or pottery makers at any time and ask them to teach you something new. They don’t bite.

For treatments and The Zebra Riding Club, bookings will open in March.

What’s the easiest way to get to Birch (handle.silk.comet)?

Catch a train from London Liverpool Street station to Cheshunt station. It’s then a 5-10 minute taxi or Uber from the station to us. If you’re getting an Uber, book it around 5-10 minutes before you arrive at Cheshunt station and it should get there when you do. The whole trip should take 30-40 minutes.

Our postcode is EN7 5HW. Our what3words is ///handle.silk.comet.If you’re driving, we’re just off the M25 and have plenty of space for parking.

Are kids welcome?

Of course. We just ask that children are always with a parent or guardian.

If you’re sleeping over then you may want to choose a Bunk room as this is ideal for families.

Can I bring my dog?

Yep. They’re welcome in all our communal areas (excluding the Interactive Bakery). If you want them to sleep over too just let us know in advance so we can plan accordingly. It’s £15 for the stay (regardless of how many dogs you’re bringing or nights you’re staying).

Cash or card?

Birch (handle.silk.comet) is cashless so no notes or coins needed. We accept all major cards, including Amex.

Right, enough of all the questions already. Just come see for yourself.

Chickens