FAQs

Can anyone stay and visit Birch?

Short answer: yes.

Slightly longer one: just do one of four things…

  • Book a room for the night.
  • Book into The Zebra Riding Club for lunch or dinner.
  • Host an event, work meeting or party at Birch, or be a guest of one of those.
  • Become a member and you can come and go as you please.

Where can I book?

If you want to sleep with us, head here.

If you want to become a member you can join today here

If you want to eat at The Zebra Riding Club – our indoor/outdoor restaurant open Wednesday to Sunday – book a table here.

Can anyone eat in The Zebra Riding Club?

Yes. You don’t need to be staying the night with us, or a member, to eat in The Zebra Riding Club. You do need to book ahead though. Head here to do that.

What are the Weekender and WFB stays all about?

When you come to book a stay, and once you’ve decided what size room you want, you’ll notice one of two options: weekender or WFB. Here’s what those mean…

Weekender: Book a stay for Friday and Saturday night, and Sunday night’s on us. You don’t have to use it, but we feel that an extra night means you can make the most of your weekend and really settle into your Sunday. Note: To unlock the ‘Weekender’ availability, set your arrival to Friday and your departure to Monday. Don’t worry, the rate you will see is just for the two nights. 

WFB: Switch ‘working from home’ to ‘working from Birch’ with a midweek stay. You’ll get full use of our Wellness Space, 55 acres of nature, and co-working space (The Hub). So whether you’re looking for a little reset, or just a new office for the day, we’ve got you covered.

What time is check-in and check-out?

We guarantee your room will be ready from 3pm. Check-out is 11am. Feel free to arrive earlier or leave later… There’s plenty to do around the grounds, in The Hub, or in our two restaurants and three bars.

What’s your room cancellation policy?

As we come further out of lockdown no one really knows what might happen to the world in the coming weeks or months. That’s why you can cancel a booking up to 14 days prior to your stay and still get a full refund.

What kind of stuff can I do while I’m at Birch?

Birch looks like a hotel but feels like a festival (i.e. there’s a lot to do here). 

We run a full events programme (from art workshops and maker masterclasses, to festivals and parties), a busy workout schedule (30+ yoga/spin/HIIT classes every week), and a growing programme which includes gardening lessons, foraging walks, and pottery classes.

Work, rest, and play in our The Bakery, three bars, two restaurants run by Robin Gill, co-working space called The Hub, Wellness Space, and pottery, screening, music, and art rooms.

Of course, you can always just rest and reset with a long sleep and lazy walk around our 55 acres of nature.

Can I book one of your events or classes?

We run a range of events – like pottery workshops, candle making masterclasses, or spoon carving courses. And classes – like riding, stretching, and sculpting. You get total access to them when you stay with us or if you’re a member.

If I’m staying with you, how can I book an event or class?

Two weeks before your stay we’ll send you details so you can log in to our website, see what’s going on while you’re with us, and book any events or classes you want.

You can also walk up to one of our on-site butchers, bakers, or pottery makers at any time and ask them to teach you something new. They don’t bite.

What can I do for exercise?

There are plenty of ways for you to work up a sweat at Birch… Run in our 55 acres of land or in the Gym. Swim in our 25-metre lido. Spin, sculpt, and stretch in one of our 30+ weekly classes. Or head out for a foraging walk with our makers.

 

Can I get pampered?

Introducing re:lax at Birch.

We’ve partnered with re:lax – a skin studio in Hackney – which uses a combination of natural products, holistic methods, and high-performance techniques. We’ve got the usual suspects (like massages and facials) and some unusual treats (like LED light therapy and micro-needling).

Open:
Monday – 10am – 3pm
Thursday – 2pm – 8pm
Friday / Sat / Sun – 10am – 7pm

What’s the easiest way to get to Birch (handle.silk.comet)?

Catch a train from London Liverpool Street station to Cheshunt station. It’s then a 5-10 minute taxi or Uber from the station to us. If you’re getting an Uber, book it around 5-10 minutes before you arrive at Cheshunt station and it should get there when you do. The whole trip should take 30-40 minutes.

Our postcode is EN7 5HW. Our what3words is ///handle.silk.comet. If you’re driving, we’re just off the M25 and have plenty of space for parking. Cycling? We can store your bike safely.

Are kids welcome?

Of course. We just ask that children are always with a parent or guardian.

If you’re sleeping over then you may want to choose a Bunk room which is ideal for families. We also have some double rooms that fit an extra bed for children under 12 for an additional £20. Got more than two kids? Can’t find what you’re looking for? Drop us a note and we’ll try sort something.

Is there stuff for kids to do?

Yep – a bucket and spade load.

Outside you’ve got trees, nature, chickens, and open spaces. Inside you’ve got the Arcade (our games room), bakery, Art Room and Screening Room. And all over the place we’ve got frisbees, films, and board games.

We run events for kids too. Like Forest School every Saturday. And there are also plenty of family friendly classes such as pottery workshops or Collage Club that are great to do together with your children. That’s not to mention nature walks and egg collecting with farmer Tom, or drop-in soda bread making sessions with the bakers. We adapt our schedule to seasonality so there’s always plenty going on at the weekends and during the school holidays.

Wander the woods. Get dirty. Make memories. Birch is a playground for all.

Can I bring my dog?

Yep. They’re welcome in all our communal areas (excluding the Bakery and Lido). Just be considerate of others. While you love your dog, and we love your dog, not everyone may be a fan. Oh, and please pick up their mess.

If you want them to sleep over too just let us know in advance via the comments box at the time you make your reservation so we can plan accordingly. It’s £15 for the stay (regardless of how many dogs you’re bringing or nights you’re staying).

Cash or card?

Birch (handle.silk.comet) is cashless so no notes or coins needed. We accept all major cards, including Amex.

The Lido

Do guests get access to the Lido?

Yep, for the whole of your stay. You just need to collect a wristband from Reception for the day you’re using it.

What time does it open?

Normal hours are from 6am to dusk (although this changes with the seasons). No kids after 3pm, and no dogs at all. There are three sessions each day…

Early morning (6-10am): lane swimming only. You’ll be by yourself so you’ll need to sign a disclaimer at Reception and get the code for the Lido gate.

Day (10.30am-3pm): open for swimming and playing. Children are allowed, but only if supervised by a parent/guardian.

Evening (3pm until dusk): open for swimming and playing, but no children under 18.

No dogs allowed at any time.

Staying with us?

The next few questions are for you…

How does check-in work?

Two days before your stay we’ll send you an email so you can check in online. Keep an eye out for it. It will make your arrival even easier.

How do I get through Birch’s entrance gate?

We should have your car reg assuming you’ve checked in online. We will get you set up on the gate so that you can come and go as you please during your stay. Any issues just shout. If you’re arriving by taxi, just ring the buzzer.

Where do I park?

There’s loads of parking which we’ll direct you to when you arrive. First off though, swing by the Mansion House to say hi.

Do you have an electric vehicle charging station?

We do indeed. Two in fact. If you ever want to use them, there are two options…

1. Tap your contactless card or Apple Pay etc. on the charging station. You’ll pay 27p/kWh
2. Download the ChargePoint app and connect with ‘BirchEV’ to get a discounted charging rate. You’ll pay 24.5p/kWh.

Regardless of which option you go for, here are a few things to note:

1. Always check that charging has started before you leave your EV.
2. The ChargePoint app will notify you when charging is complete (if you don’t download the app then keep an eye on progress). Please then move your car from the spot so others can use it. If a car’s not moved after 60 minutes then there is a £5/hour charge.
3. When you get back to your car, tap your card or phone on the charger to end the session. Then release the connector and return it to the station.
4. Having any issues? Call the ChargePoint support team 24/7 on 020 7519 5052.

When will my room be ready?

3pm is the general rule of thumb. However, feel free to arrive earlier. Grab some food. Work in The Hub. Work out in the Wellness Space. Meet the chickens. Birch is all yours.

When does my room get cleaned?

Before your stay we’ll do a deep clean and check of the room. Once you’re in, it’s your private space and we won’t come in again until you say goodbye. We want your room to be your space.

Of course if you need anything then just ask our Placemakers.

How do I contact a Placemaker? 

Call, text, WhatsApp: 07899 005 487. Any time. Any request.

What if I need an iron?

Speak with our Placemakers and we’ll sort it. FYI: this goes for most things.

You say Birch is ‘pay as you go.’ What does that mean?

Nothing too tricky here… You pay for things as you use them. Eat something, pay there and then. Drink something, ditto. This avoids any annoying check-out nonsense so you can come and go easily. 

Wanna go old skool and set up a credit account to charge things to? No worries. Chat with our Placemakers and we’ll sort it.

What do I need to do to check out?

Basically nothing. Just drop your key at Reception whenever you want to go before 11am and leave it at that. This avoids you having to queue in a check-out line for 20 minutes. 

So, just to repeat… Drop your key at reception. That’s it. 

What do I do for food??

You’ve got a few options here.

The Zebra Riding Club: one of our main attractions. Tables are spaced and, as The Zebra Riding Club is an indoor/outdoor restaurant, there’s plenty of fresh air to drink in. Note: it’s best to book ahead to avoid a sad face come your stay. Book your table here and see opening times here.

Valeries: this is Robin Gill’s all-day dining extravaganza in the middle of the Mansion House (although you can also eat outside on the Valeries Terrace where we have warming heaters and cosy blankets).

Outdoor Tipi: expect classic cocktails, roaring fires, glowing lights, and soul-satisfying snacks and sides. Open Wednesday-Sunday, the Outdoor Tipi is on our back lawn and is walk-in only.

DIY BBQs: don an apron and become the pitmaster. We’ll give you all the instructions, tongs, and treats you need (meat and veg boxes available).

The Lido Kitchen: a casual izakaya style street-food store. It’s open from 11am to 3pm, with enough food to keep you full and fuelled.

Store: in The Hub and open 7am-5pm. Ideal for brekkie, coffees, lunch-time sarnies, and all-day snacks.

Links Bar: order food (like flatbreads, crab on toast, crudités, and chips) from the bar menu and take it wherever you like. Our fave spots? The back lawn and Links Garden. Want a more serene spot? Try the Library, or even on a deckchair in the Screening Room.

 

What about drinks?

The Links Bar is our main bar in The Hub. Open every day from midday until 11.30pm (except Friday & Saturday when it’s 2am). Cocktails, beer, wine on tap… Drink up.

The Outdoor Tipi is also the perfect place for soaking up the atmos, settling in, and sipping away.

 

It’s Saturday morning and, for reasons I don’t want to share on a FAQs page, I want someone to look after my kids. Can you help?
Yep. This is what Young Adventurers Club (that’s our name for it, you might just call it ‘childcare’) is for. Our experienced Forest School team will take care of your young saplings for 2 hours of outdoor fun and adventure available Friday, Saturday and Sunday.
Suitable for children aged 5-11 (those under 5 need to be accompanied by a parent), they’ll explore the woods, play games, and get involved in a range of nature-connecting activities. Like making tree swings and mud pies, or getting familiar with the farm and cooking. You can book Young Adventurers Club on our website or via a Placemaker.

I haven’t booked any events or classes. Can I still join one? And how do I know what is on today?

See what’s on at our events  or  classes  page. You can book through there. Or, head to Reception and you can see that day’s schedule. The Placemakers can get you booked onto things and chat to you about what’s what.  

Yes, it’s best to book this stuff in advance. However, there’s plenty going on so we’ll do our best to get you into something.

Final one… What is open?  And when is it open?

The Zebra Riding Club
Open and ready for you! It’s best to check The Zebra Riding Club website here for up-to-date times.

Valeries
For breakfast, lunch and dinner, every day (7am-11pm, last order at 10pm).

Links Bar
Open every day from midday until 11.30pm (except Friday & Saturday when it’s 2am).

Outdoor Tipi
Midweek: check at time of booking as times vary.
Weekends: midday-10pm.

Store
For breakfast, every day (7am – midday).
For lunch, every day (midday – 4pm).
For dinner, sorry, we shut up shop.

Wellness Space
Monday – Friday (7am – 8.30pm)
Saturday – Sunday (8am – 6pm)

Treatments
Monday (10am – 3pm)
Thursday (2pm – 8pm)
Friday – Sunday (10am – 7pm)

Lido
Normal hours are from 6am to dusk. Spots are first come, first served.
Please note: no children under 18 after 3pm and no dogs at any time.

 

P.S. If you can’t find what you need, don’t have want you want, or just fancy a natter, our Placemakers are there to chat. No question too small or silly.

Right, enough of all the questions already. Just come see for yourself.

Chickens